Resources FAQ

Frequently Asked Questions

The following are some of the most frequently asked questions by individuals and families in search of care for themselves or for aging parents, grandparents or loved ones. If you do not see your question listed below, please contact us directly at (312) 380-9919. A team member will be happy to assist you.
What is live-in home care?
Live-in home care provides older adults with one-on-one assistance in the comfort of their own homes, which enables them to live independently. Home Care Assistance helps seniors maintain their quality of life, and the personal attention they receive vastly improves their safety, health and happiness. Live-in home care includes assistance with activities of daily living such as meal preparation, bathing, transportation, laundry, medication reminders, light housekeeping and companionship.

Who pays for live-in home care?
The services offered by live-in home care companies like ours are often covered by long-term care insurance policies.

Why should I use a company rather than hire a caregiver on my own?

Here are the reasons:
  • With a private caregiver, you need to navigate the proper screening and background checks. After you hire that person, you then become a supervisor, and it isn’t always easy! We have a very rigorous system for screening and interviewing caregivers, so we hire only the highest-quality caregivers. Plus, we handle any caregiver issues so you or your family doesn't have to.
  • When your private caregiver calls in sick or must be out of town to take care of a sick family member, you’re stuck finding a replacement or taking care of your loved one yourself. When you use a company, there are always back-up caregivers available!
  • Our caregivers are our employees, which means we pay all of their taxes and workers’ compensation. Caregivers are sometimes injured on the job, and the Workers’ Compensation Bureau can come to your loved one looking for compensation if your caregiver files a claim.
  • Our caregivers work under an elder home care plan developed by an expert in the field. They have a team of supervisors who keep a close eye on the level of care being provided. It takes a lot of coordination to ensure quality care.
Most important, however, is the fact that when you choose Home Care Assistance, you are hiring an entire team of people who care. We’re there for the journey!

What’s unique about Home Care Assistance?
The most significant feature of our company is our approach to elder home care. We’re not “adult babysitters” or a housekeeping service. We provide ongoing care management to ensure that personalized elder home care is of the highest standard and that our caregivers are helping our clients lead high-quality, purposeful lives. We are the top senior care provider throughout Chicago, Lincoln Park, Glenview, Northbrook, IL and surrounding communities.

We also offer live-in home care, providing a quality alternative to an assisted living or skilled nursing facility. Many components of our philosophy contribute to our success: consistency in caregivers, a proprietary system for screening caregivers, our unique Balanced Care training program, and more. Quite simply, we are the best in the business.

How do you choose caregivers?
One of the reasons we are so successful is our ability to match clients and caregivers. After an initial meeting and assessment with you or your loved one, our Care Manager will have an excellent idea of the level of care needed and the type of personality that would be a good fit. At that point, our senior care team selects caregivers who best fit the client's needs and preferences.  Nearly 100% of the time, we are right on target with our “matchmaking” skills. However, if at any time during the relationship the client wants to change caregivers — for any reason — we willingly do so.

Do I have to sign a contract?
No. While we have an agreement that outlines expectations, we do not require a long-term commitment to our services. We want you to use us only if you are 100% satisfied. As a matter of fact, we encourage older adults who are undecided about the value of elder home care to simply give us a try, even if it’s only for a month.

Does live-in home care have to be at home or in-home?
Our senior care goes wherever you or your loved one needs it most. Our caregivers can provide one-on-one services for older adults during hospital stays or after admission to an assisted living facility, ensuring that seniors maintain the high level of personal care and companionship they deserve. Our caregivers even accompany you or your loved one on vacation!

Talking to Parents About Live-In Home Care

My parents are reluctant to accept home care. Now what?
Convincing older adults that they need help at home can be challenging. While they often balk at the thought of losing independence, the opposite is actually true. By having a little help, they are much more likely to retain independence because they remain in control of decisions affecting their lifestyle. Once a crisis occurs (a fall, dehydration, a severe UTI), decisions about their care will be in the hands of others. With professional elder home care, families can enjoy peace of mind knowing their loved ones are in safe and caring hands.

We have a few ideas:
  • Ask your parents to try home care, at least temporarily. Once they meet their caregiver and see how nice it is to have an extra set of hands, “temporary” almost always becomes permanent.
  • Use a different word for “caregiver.” Some of our clients are more receptive to having a personal assistant or a housekeeper/chef.
  • Ask your parents to simply agree to a meeting with our owner. Once your parents meet our owner and understand that our company shares their goal of remaining at home, it’s a less threatening proposition.

Will the caregiver move into my parents' or relative's home?
Caregivers stay in the home only for the duration of their assigned shift. Caregivers must maintain a separate residence and are not allowed to use the personal property of the senior without permission from the client. They may not have visitors or invite family to the home while they are working.

Live In Home Care in Oak Brook, IL


Pick up the suggested reading materials if you’re interested in learning more about elderly heath, live-in home care, and long-term wellness. Our staff recommends the following titles.
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